Syneron-Candela All models error codes
Codes
- 1Error codeHandpiece Bubble CircuitThe handpiece bubble circuit test failed to detect a signal change. Replace the cryogen and perform a purge. If the issue continues, contact a GoLaser professional for support
- 3Error codeShutter State The shutter is not in the correct position upon inspection and does not respond to actuation. Power off the laser for 30 seconds, then restart the system. If the issue continues, contact GoLaser for assistance
- 4Error codePower Supply Communication Power off the laser for 30 seconds, then restart the system. If the issue persists, contact GoLaser for support
- 5Error codePower Supply Tolerance Switch off the laser for 30 seconds, then restart the system. If the problem continues, contact GoLaser for assistance
- 6Error codeCalibration Calibration issues can result from several factors, including misalignment of the laser head, damaged or dirty windows or lenses, worn components, power input or output inconsistencies, fluid system malfunctions, or other laser head-related issues. It is recommended that you seek professional advice from a qualified laser technician
- 9Error codeFluid Warm Up The DI temperature is not within the normal range after 60 minutes. Power off the laser system for 30 seconds, then restart the machine. If the issue continues, contact GoLaser for support
- 12Error codeLow Energy OutputThis error indicates that the Alexandrite or Nd: YAG treatment handpiece is low (<14%) during the last treatment. The laser may need re-calibration, another slider attachment could be used, flash lamps may need replacing, laser head may need replacing, the optics or beam splitter may need cleaning. If the problem persists, contact a laser technician
- 13Error codeFinger Switch FaultThis indicates the redundant finger switch showing different states for over 1 second. To resolve this, switch to the footswitch or update the delivery system accordingly
- 14Error codePower Supply These Candela fault codes indicate a problem with the power supply. This could be a charge timeout or a tolerance fault. A technician should be called who can run a diagnostic test to find the root cause - a power supply replacement may be necessary
- 15Error codePower Fault Several factors can be responsible for power faults. It is recommended that you seek the assistance of a professional laser technician
- 18Error codeEnergy Circuit Energy circuit calibration fault. Contact GoLaser
- 19Error codeLaser Head Power Calibrate the laser system. If the issue continues, contact GoLaser for support
- 26Error codeInternal Software ErrorThis error is caused by software errors in the system. This can often be cleared by shutting the system down, waiting for 30 seconds, and then restarting. If the error persists, get in touch with a laser device specialist
- ode1Error codeHandpiece Bubble CircuitThe handpiece bubble circuit test failed to detect a signal change. Replace the cryogen and perform a purge. If the issue continues, contact a GoLaser professional for support
- ode3Error codeShutter State The shutter is not in the correct position upon inspection and does not respond to actuation. Power off the laser for 30 seconds, then restart the system. If the issue continues, contact GoLaser for assistance
- ode4Error codePower Supply Communication Power off the laser for 30 seconds, then restart the system. If the issue persists, contact GoLaser for support
- ode5Error codePower Supply Tolerance Switch off the laser for 30 seconds, then restart the system. If the problem continues, contact GoLaser for assistance
- ode6Error codeCalibration Calibration issues can result from several factors, including misalignment of the laser head, damaged or dirty windows or lenses, worn components, power input or output inconsistencies, fluid system malfunctions, or other laser head-related issues. It is recommended that you seek professional advice from a qualified laser technician
- ode9Error codeFluid Warm Up The DI temperature is not within the normal range after 60 minutes. Power off the laser system for 30 seconds, then restart the machine. If the issue continues, contact GoLaser for support
- ode12Error codeLow Energy OutputThis error indicates that the Alexandrite or Nd: YAG treatment handpiece is low (<14%) during the last treatment. The laser may need re-calibration, another slider attachment could be used, flash lamps may need replacing, laser head may need replacing, the optics or beam splitter may need cleaning. If the problem persists, contact a laser technician
- ode13Error codeFinger Switch FaultThis indicates the redundant finger switch showing different states for over 1 second. To resolve this, switch to the footswitch or update the delivery system accordingly
- ode14Error codePower Supply These Candela fault codes indicate a problem with the power supply. This could be a charge timeout or a tolerance fault. A technician should be called who can run a diagnostic test to find the root cause - a power supply replacement may be necessary
- ode15Error codePower Fault Several factors can be responsible for power faults. It is recommended that you seek the assistance of a professional laser technician
- ode18Error codeEnergy Circuit Energy circuit calibration fault. Contact GoLaser
- ode19Error codeLaser Head Power Calibrate the laser system. If the issue continues, contact GoLaser for support
- ode26Error codeInternal Software ErrorThis error is caused by software errors in the system. This can often be cleared by shutting the system down, waiting for 30 seconds, and then restarting. If the error persists, get in touch with a laser device specialist