Error code

Sophos All models code XDR-8491

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Meaning

Some browser extensions can interfere when onboarding a new XDR/MDR integration within Central Dashboard. This could result in the integration not successfully completing, and the following behaviors have been seen: Triggering a red pop up error “Something went wrong in the credential provision” in the bottom right of Central. either when first entering the integration name, or after completing the Microsoft Authentication No UI error is seen. It initially seems the integration onboarding was successful (the Microsoft Authentication window/onboarding was successful, and the Credential Manager entry exists) but there is no Integration showing on the integration page. This can be seen with any integration that utilizes the Credential Manager as part of its workflow, but it is mostly seen with the O365 Response Action integration. Workaround: To check/confirm if this is the issue, separately log into Central with an incognito/inprivate browser window (with no extensions loaded) and re-try the integration onboarding. It is ok to delete any previously created Credential Manager entries. If this does not resolve the issue, please: Delete any previous entries created in the Central Creden

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