Error code
Sophos All models code UTM-9722
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Meaning
Affected models:-SG430, SG450, XG430 and XG450 using 8x1G Copper Module in Slot A with 4x10G Fiber Module in Slot C combination. Issue condition:-Error can be seen only during reboot/power cycle (more than 4-5 reboot/power cycle). None of the Ethernet Interfaces could be visible in ifconfig Error Message:- PCI Vendor and Device IDs do not match! Technical Root Cause:- 8x1 Coppler Module PCI-E root from CPU has detected and configured LAN chip of i350AM4 but failed to be configured with upstream/downstream PCI-E port. Issues will happen only using 8x1G copper module in Slot A with 4x10G Fiber module in Slot C:-1. 8x1G copper module doesn’t detected during multiple reboot.2. Appliance doesn’t boot after post with error ”PCI Vendor ID and Device ID doesn’t match”3. Appliance stuck after post, no boot at all.Note: Issue can be seen only in case of mutiple reboot/power cycle (more than 4-5 reboot/power cycle). Temporary Solution:- Just reboot the device will detect the interface again and working normal. Permanent Solution:- SG afftected models must be upgraded to latest official BIOS version. Affected Bios Version SG 430 - R1.04 (11092015) or any lower version SG 450 - R1.03 (11092015)
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