Error code

Sophos All models code UTM-1000

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Meaning

ProblemCertain Sophos SG/XG appliances may become inaccessible except via serial console. In some cases a decrease in performance could be experienced (high disk usage/high load). SymptomThe serial console output shows the errors: Reboot and Select proper Boot device Insert Boot Media in selected Boot device and press a key I/O error on SDA SQUASHFS error The following appliances are affected by this issue. The issue is SSD firmware related so the UTM software does not change the issue. Sophos XG Firewall, UTM, AP, RED: How to find the revision number ResolutionIf you have an SG or XG appliance that is experiencing issues like those shown above, please contact Sophos Support for further instructions. If possible go ahead and make a backup with one of the below KBA's: Sophos XG Firewall: How to backup and restore a configuration Sophos UTM: How to create and restore a backup

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