Error code

Sophos All models code SRV-1389

No approved translation for this record yet; showing the original text.

Meaning

When a “Send message” task is included in the enrollment task bundle, it might fail with an error message indicating that APNS or FCM information is missing.This can be caused if the device requires too long to send the required information to the Sophos Mobile backend

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

Get help from a technician over a video call.

Send a message Voice call Video call