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RemFixitSearch fault code

Error code

Sophos All models code SRV-1380

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Meaning

In rare cases, binding Sophos Mobile with a third-party service such as Microsoft Intune Mobile Threat Defense fails with a 401 Unauthorized HTTP error. We've only seen this with Google Chrome, not with other internet browsers. Apparently, Google Chrome sometimes doesn't attach a required authorization token to the request

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

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Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

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