Error code
Sophos All models code PCG-1413
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Meaning
It is expected behavior for Flex licensed customer accounts are not able to remove the Cloud Optix license To remove any usage so the customer is no longer billed, remove the environments in use (each environment section has a ‘remove’ set of instructions) https://doc.sophos.com/pcg/optix/help/en-us/AboutOptix/index.html It is unexpected behavior seen when attempting to re-run the Partner Dashboard License wizard and check off the Optix component, you will get a generic ‘Update Failed’ pop-up error. This will be addressed in a future version of the Partner Dashboard (and remove the UI option to unselect it, as it is not possible)
Member details
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Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/pcg1413