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RemFixitSearch fault code

Error code

Sophos All models code NZT-9257

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Meaning

On machines with Single Sign-On (SSO) login enabled, users may experience automatic authentication to ZTNA using their Windows login identity. In these specific environments, when attempting to access ZTNA resources, the system automatically uses the current Windows credentials without prompting for alternative login information. For example, if a user is logged into Windows as "ABC" but wants to access ZTNA applications as "XYZ," the system may automatically authenticate as "ABC" without providing an opportunity to enter different credentials. This behavior only occurs on machines with SSO login enabled and is not present in all scenarios. When SSO login is enabled, the signed-in Windows user is automatically logged into ZTNA and can access resources accordingly. In this specific configuration, there is no way for a user to sign into ZTNA using an alternate account

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