Error code
Sophos All models code NCL-1377
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Meaning
There are two cases where the IPSec connection downloaded via the provisioning file might not be updated once a change is made on the XG 1) The Sophos Connect Client has an active connection 2) The Sophos Connect client is not connected to XG when the XG policy is modified. When the Sophos Connect client will try to connect to XG, the connection will fail due to a policy mismatch error. The client will not automatically trigger a update policy request. The user has to manually trigger a "Update policy" request from the settings menu. This might happen with a greater probability if the allowed networks are changed in the policy. Also this will happen if a policy is changed from tunnel all to split network and the network list is not identical on both ends
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Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/ncl1377