Error code
Sophos All models code NC-9986
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Meaning
Issue: When the blocked senders list get large it can fail to add new entries. The exact number of entries will very as it depends on the length of each email address. We have seen issues when lists get over 2400. Users will see warning message saying The operation will take time to complete. The status can be viewed from the "Log viewer" page Checking csc.log will show a line like this “2021-06-02 11:40:21,411:ERROR:CSC - Exception in getStatusFromResponse() :java.lang.NumberFormatException: For input string: ""java.lang.NumberFormatException: For input string: ""
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Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/nc9986