Error code
Sophos All models code NC-5980
No approved translation for this record yet; showing the original text.
Meaning
When utilizing the XG Email protection module in MTA mode, this creates an automatic firewall rule for the SMTP traffic at the top of the policy list. If additional rules are created above this rule, this can result in the XG accepting SMTP traffic but then being unable to deliver the mail onto the next hop. This can be seen by the mail queuing on the appliance and time out errors in the /log/smtpd_main.log: 2369 == [email protected] R=default_mx_router T=remote_smtp defer (110): Connection timed out2020-02-07 10:57:39.081 [2369] xPlIal-cb3y0D-DL == [email protected] R=default_mx_router T=remote_smtp defer (110): Connection timed out This can occur with: Manually configured firewall rules that include the SMTP service Automatically created firewall rules when configuring a VPN tunnel We plan to improve on this behaviour in an upcoming software release
Member details
Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.
View details as a memberSolution
Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.
Remote technician support
Get help from a technician over a video call.
Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/nc5980