Skip to content
RemFixitSearch fault code

Error code

Sophos All models code NC-1819

No approved translation for this record yet; showing the original text.

Meaning

On appliances running SFOS 22.0.0 GA or later, the IPS service may, under rare circumstances, enter a "Dead" status and fail to restart. This occurs because the required web policy configuration data becomes unavailable, preventing the web policy service from starting. As a result, IPS cannot initialize its policy and exits with a fatal error. IPS pattern updates will also fail while the service is down. In High Availability (HA) deployments, both nodes may be affected independently. Sophos is working on a hot fix to prevent this issue

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

Get help from a technician over a video call.