Skip to content
RemFixitSearch fault code

Error code

Sophos All models code NC-1655

No approved translation for this record yet; showing the original text.

Meaning

SSL VPN connections using Local authentication may experience re-authentication failures (based on Key lifetime) if static IP leases are configured on the firewall. The connection attempt fails specifically during the IP lease process, preventing successful VPN re-establishment. When a static IP is configured for an SSL VPN user, the access server incorrectly treats the already-leased IP address as a conflict during re-authentication. This forces users to manually re-enter their credentials to establish a new tunnel after the Key lifetime expires (default: 18000 seconds)

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

Get help from a technician over a video call.