Error code

Sophos All models code NC-1514

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Meaning

Sophos Firewall virtual devices deployed before version 18 (devices with a 600MB /conf partition) can't be upgraded to version 21.5 and later. When upgrading, the user gets a generic firmware upgrade failure message. In those specific conditions, an alert message is shown in the firewall dashboard, forwarding the user to the following KBA for a detailed description and workaround: https://support.sophos.com/support/s/article/KBA-000010091

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

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Solution

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