Error code
Sophos All models code LAT-6727
No approved translation for this record yet; showing the original text.
Meaning
Sophos is aware of a scenario where some customers scheduled to be unlinked from a Partners Dashboard does not complete after the first of the month. Additionally, if you try to delete the unlink request, it will show an error “partner.customers.delete.scheduled.unlink.not.processable” Sometimes the bulk unlink can fail for one or more requests at the first of the month. These customer unlink requests are expected to be redone and completed by the 6th of the month. If the customer has not been unlinked after that date, please raise a technical support case up, referencing the customer name and uuid, along with this Known Issue ID CPLAT-67279
Member details
Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.
View details as a memberSolution
Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.
Remote technician support
Get help from a technician over a video call.
Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/lat6727