Error code

Sophos All models code LAT-6664

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Meaning

The following Partner (PDB) and Enterprise (EDB) Dashboard messages below may be experienced if any of your central managed tenants data is configured in the UAE AWS region. Due to the incident covered in KBA-000047004 the following behavior can be seen: Main PDB/EDB dashboard > Alert Total widget “Alerts info is unavailable. Try again later.” This is seen because the aggregated api call for all customer/subestate alert totals will fail if it cannot access all regions your tenants reside in, such as the UAE region currently. PDB/EDB > Alerts page: “We cant reach all customer data regions so the data here isnt complete. Any action by you will only take effect on the data that is currently available” This is seen for the same reason as #1. Due to the api call not being able to access the UAE region successfully, it will only show alerts from all of the regions it can access

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