Error code
Sophos All models code LAT-6620
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Meaning
A partner may see the following message when using the ‘Change License’ workflow for a Flex/msp tenant. Message shown after selecting a tenant to change licenses: “Unable to load current licenses” Feature in question - https://docs.sophos.com/central/partner/help/en-us/Help/MyBusiness/Mycustomers/ManagedCustomerUsage/ChangeLicenses/index.html This indicates that the license data for the tenant is not visible to this workflow. This can be resolved by: launch into the Tenant in question from your Partner Dashboard Click the Profile icon in the top right, and then click Licensing On the Licensing page, select the refresh icon that is next to the 'Last updated:' date on the top left. After the sync has completed (a green toast message appears that says ‘licenses sync’d'), go back to the Partner Dashboard and reselect the tenant and the Change license option. The tenants' licenses should now be manageable
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Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/lat6620