Error code

Sophos All models code LAT-6387

No approved translation for this record yet; showing the original text.

Meaning

There is a known issue when trying to map/add a new Autotask usage service , following the directions - https://docs.sophos.com/central/Partner/help/en-us/AutotaskIntegration/AutotaskProductMapping/index.html#map_to_new_service If the name you give the ‘Autotask service name’ has an ampersand included (&) it will fail to be added after selecting the ‘Apply’ button. Error seen in the UI is a generic “Something went wrong. Please try again later” Error in the browser developer tools for the network call is a 500 error Post

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

Get help from a technician over a video call.

Send a message Voice call Video call