Error code

Sophos All models code LAT-6360

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Meaning

There are several different error messages/types that can be seen within the Sophos Automate plug in Logs section. 500 - Server failure (Sophos) Expected - This can be seen as a transient failure response (Sophos side failure). They are not seen repeatedly against the same customer. These will be seen less frequently than 504 entries. Unexpected - if the error is repeated with every sync (every 20 minutes) and never resolves, if its seen against one particular customer and never resolves, or if it results in you not being able to do something in the UI (eg. you do 'X' but only response back is errors logged) 504 - Gateway timeout (Sophos) Expected - This can be seen as a transient failure response (Sophos side failure). They are not seen repeatedly against the same customer. These can be seen more frequently than 500 entries. Unexpected - if the error is repeated with every sync (every 20 minutes) and never resolves, if its seen against one particular customer and never resolves, or if it results in you not being able to do something in the UI (eg. you do 'X' but only response back is errors logged) 403 - Not authorized (Sophos) Expected - This can be seen when either Automate/Kase

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