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RemFixitSearch fault code

Error code

Sophos All models code LAT-6127

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Meaning

It is expected behavior for the Partner Dashboard > Customers page when viewing the licensing information for a customer, which will display the license twice when the customer has an active in-product trial in addition to their current license. Once the in-product trial expires, the license information pop-up will only show the remaining license

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

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