Error code

Sophos All models code LAT-5937

No approved translation for this record yet; showing the original text.

Meaning

There is a known behavior where previously uploaded custom logos' may display larger than needed after exporting a Custom Dashboard report. The logo in the top right of the PDF report will block some of the data. This is due to the original upload size being larger than the currently allowed logo size. Exporting Dashboards - https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/Dashboards/ManageDashboard/index.html#export-dashboards-to-pdf Co-branding - https://docs.sophos.com/central/customer/help/en-us/ManageYourAccount/AccountDetails/index.html#co-branding The logo will need to be re-uploaded to the current specification/requirements (that are smaller than what they were originally) Image width: Between 50px and 80px Image height: Between 40px and 70px (48px recommended) Acceptable formats:.JPEG,.PNG,.GIF,.JPG Max file size: 100K

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

Get help from a technician over a video call.

Send a message Voice call Video call