Error code
Sophos All models code LAT-5720
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Meaning
There is a known error/behavior that will be triggered with each Sophos Automate plugin (or Sophos Kaseya VSA plugin) for any partner customers that are either Unmanaged Trial licensed Errors will be seen in the plugin logs “Failed API request for …. status code: 403 …. “ “Failed to retrieve Alert(s) for …. status code: 403 …. “ “Failed to retrieve Computers(s) for …. status code: 403 …. “ “Warning occurred while syncing tenant/endpoint” Specific to Automate Plugin: the Computers and Alert sections may show the orange warning message “Sync completed with some warnings” Note: This is the same known issue/behavior that can also be seen in a Customer or Partners Audit logs (see Known Issue item CPLAT-48961 below)
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