Error code

Sophos All models code LAT-4912

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Meaning

Possible errors seen (ADFS) "Failed to change IDP status" error attempting to add a new Identity Provider configuration. (Okta) Attempting to log in via SSO you receive an "Expected 200 OK, got: 403 Forbidden" error (Okta) After authenticating with Okta, the first Sophos login screen is shown (enter email), there is no visible error in the UI The error seen in the browser network tab would be ‘AADB2C90273: An invalid response was received’ When trying to access the Auth endpoint URL (…/oauth2/v1/keys) instead of getting a response with data back, an error is returned: “E0000006 - You do not have permission to perform the requested action” One known reason for these errors is that the customer’s local IDP server is either behind a firewall, or configured the IDP service to geo-block/ regionally restrict access, which prevents communication with Auth0 services hosted in Europe

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