Error code

Sophos All models code INT-1635

No approved translation for this record yet; showing the original text.

Meaning

There is a known behavior seen specific to the Microsoft O365 Graph V2 integration, where the initial onboarding will show successful/green, but then 10 minutes later it will show red/ failed to provision. Currently, the initial onboarding workflow does not check if the required Microsoft license/feature is provisioned correctly. This check will occur after the first full sync, which takes place 10 minutes after the initial authentication success. This means while the initial setup shows green/successful, if the prerequisites/documentation are not completed, we will see the failure afterwards. The failed to provision error is a result of either 1. The environment does not have the correct Microsoft license associated to it, or 2. It has the right license, but the Microsoft Alerts and Incidents dashboard is not provisioned (see step 11 in the documentation: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Integrations/Microsoft365/MSGraphSecurityV2/MSGraphV2Setup/index.html )

Member details

Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.

View details as a member

Solution

Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.

Remote technician support

Get help from a technician over a video call.

Send a message Voice call Video call