Error code

Sophos All models code ERF-9862

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Meaning

There is a known expected behavior where it is not possible to reset a particular Administrator(s) MFA within Partner, Enteprise, or Central Dashboard. Error example 1: “An unsuccessful attempt was made to reset the multi-factor authentication methods the user had registered. Review the event details and online documentation regarding roles and access for more information.” Error example 2: "MFA reset failed. Retry the operation or review audit logs for more details." When someone has both a Partner Dashboard and a Central/Enterprise Dashboard login with the same email address, it will not be possible to reset their MFA within the UI unless the domain of the email address is verified within one of the Dashboards. This is designed to prevent cross-account MFA resets. If one or both of the Central Accounts have the domain verified (via the separate Verify Domains feature) then it is possible to utilize the MFA reset feature within either the Partner or Central/Enterprise Dashboard

Member details

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Solution

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