Error code
Sophos All models code ERF-1429
No approved translation for this record yet; showing the original text.
Meaning
There are some reasons why a Directory User is not sync’d into Central. Note that there are no errors or indications as to why a user is not sync’d into Central. Is the user configured to be sync’d in? Check fiters/groups in the related Directory Services sections to confirm the user in question should be seen/logged in. ADsync filters Entra ID filters Google Directory filters Once you have confirmed the user in question is part of the current sync, then check/follow known reason 2 If the Directory Users UPN/Primary email address is already associated to another Central User. (eg. the endpoint login for this user A, is linked/shown in user B.) Where - the ‘edit’ login section for a user - https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/People/Users/UserProfile/index.html#logins Related KBA discussing how to move logins for reference: https://support.sophos.com/support/s/article/KBA-000007468 How to resolve - Remove any associated Endpoint logins that have been added to other users. by editing the users login, and moving the ‘assigned’ login, over to the ‘available’ login. Releasing a login that was linked to another user, will allow a new user to be created/syn
Member details
Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.
View details as a memberSolution
Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.
Remote technician support
Get help from a technician over a video call.
Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/erf1429