Error code
Sophos All models code ERF-1359
No approved translation for this record yet; showing the original text.
Meaning
There is a known/expected behavior where the Central on-premises AD sync utility logs may show intermittent 500 errors: Information [Th 17] HTTP request to https://cloud.sophos.com/api/sessions error InternalServerError: HTTP 500: InternalServerError Error [Th 17] [domain]: Failed to poll sync job: HTTP 500: InternalServerError This error does not affect or interrupt scheduled syncs, and it can be ignored. Though if this error is seen with other/different errors, and syncing is impacted, this should be investigated further
Member details
Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.
View details as a memberSolution
Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.
Remote technician support
Get help from a technician over a video call.
Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/erf1359