Error code

Sophos All models code ERF-1287

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Meaning

Customers who have our Central Adsync Utility installed on 2012 or 2008-based Operating systems are no longer connecting/syncing with Central. error seen In the UI - both on utility upgrade check - “Check for update failed: An error occured while sending the request” on sync attempt - “sync failed: This is often due to connectivity issues” In the ADsync log on utility upgrade check - “Error retrieving forest config from API. Details: System.NullReferenceException: Object reference not set to an instance of an object. on sync attempt - “Error Active Directory synchronization failed. Reason: System.Net.Http.HttpRequestException: HTTP 500: InternalServerError ---> CommandLib.HttpRequestCommand+HttpStatusException: Exception of type 'CommandLib.HttpRequestCommand+HttpStatusException' was thrown.” Workaround Until this issue is understood/resolved, the resolution is to install the Central ADsync utility onto an operating system newer than Server 2012/2008, or Windows 7/8.1

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