Error code
Sophos All models code ERF-1192
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Meaning
If experiencing a login issue, and the user in question is confirmed to have a role/login within the Sophos portal in question. Please do the following to help rule out an issue is with either A. the URL accessed, B. a problem with a bookmark, or C. an issue with a browsers cache data. All of which can affect a user's login experience outside of the control of Sophos. Open a new incognito browser session. Manually type/copy the portal URL in question below, into the browser, and attempt the log in. Do not use bookmarks or automation/auto login plugins. Central Dashboard - https://central.sophos.com/ OR https://cloud.sophos.com/ Note: all of the URLs below with the exception to the Partner Portal, can use either cloud or central in the TLD. Using the opposite from what is normally used can help bypass cache related issues in the same way using incognito or clearing cache will. Self Service Portal - https://cloud.sophos.com/manage/self-service Enterprise Dashboard - https://cloud.sophos.com/manage/enterprise/dashboard Sophos ID - https://id.sophos.com/ Also able to select/try logging into dashboards linked from Sophos ID. Partner Dashboard - https://cloud.sophos.com/manage/partner Pa
Member details
Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.
View details as a memberSolution
Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.
Remote technician support
Get help from a technician over a video call.
Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/erf1192