Error code
Sophos All models code CX-1810
No approved translation for this record yet; showing the original text.
Meaning
When attempting to submit a new Technical Support case directly from within the Sophos Central Dashboard (via Help > Support Center > Create a Support Case), the submission form may fail to complete and return a 400 (Bad Request) error. As a result, the support case is not created. Applies to Sophos Central Dashboard (Updated UI) Administrators attempting to raise a support case using the in-app submission form Workaround: While our engineering teams work on resolving this issue, please utilize the Support Assistant widget within Sophos Central (or on support.sophos.com) to help diagnose your issue and open a new technical support case on your behalf. Via Help > Support Assistant Documentation: https://docs.sophos.com/central/customer/help/en-us/AI/SupportAssistant/index.html
Member details
Signed-in members see the LED pattern and how to read the code with the remote control on eligible records.
View details as a memberSolution
Solution steps are available to members and are not shown on this page. Answer the questions to open the solution.
Remote technician support
Get help from a technician over a video call.
Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/cx1810