Error code
Sophos All models code COS-6248
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Meaning
Sophos Engineering is aware of an issue where the initial setup of Microsoft 365 Response Actions in Sophos Central may fail during credential provisioning, even after successful Microsoft sign-in and admin consent. During the onboarding wizard, users may encounter the following error: shared.credential.provisioning.error.title shared.credential.provisioning.error.unexpected As a result, the integration is not created successfully on the first attempt. However, after a short delay, re-running the setup using the same previously created credentials allows the integration to complete successfully. This behaviour indicates that: Microsoft authentication and consent flow complete correctly The tenant configuration and permissions are valid The failure occurs during the post-consent credential provisioning phase Based on observed behaviour and supporting logs: No explicit provisioning failure or success event is consistently logged for the first attempt The issue appears tied to the timing / delayed availability of provisioned credentials
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Address of this page: https://www.remfixit.com/tr/sophos/tum-modeller/cos6248